Get the message
Let’s examine the pros and cons of a Company-wide Voicemail Greeting. Some might argue the jury is still considering its verdict on this subject.
Others may have already condemned the idea to the rubbish pile in favour of personal voicemail recordings.
Like many, I am yet to commit one way or the other. All I know is that in today’s business climate, with or without the inconvenience of a highly contagious virus, Voicemail is a necessary tool.
Whichever side of the fence you come down on remember there are some well-proven guidelines that apply to all good voicemail greetings.
Follow a proven path
One essential element of any voicemail, whether it’s a personal recording or a Company-wide Voicemail Greeting, is the need to be brief.
This does not mean brief to the extent of being curt but you should abide by the rule all good Copywriters follow when asked how long should it be? The answer is of course “as long as it needs to be, but as short as possible”.
Pump it up
Be positive. This could be placed on top of the list because the worst thing you want from your message is to bring the listener down.
The caller may have phoned to get advice on one of your products or services. They don’t expect to be left with a feeling of being “unloved”. You want them fully confident that doing business with you is going to yield a good result.
You need to quickly state the reason why you are unable to take their call. And always, if your system will permit, invite the caller to leave a message.
No broken promises
If you know when you will be able to return the call tell them and at the same time provide details of someone they can contact for immediate assistance.
Just as important is making sure you do return the call as stated. Otherwise, the damage may be very hard to repair. Nobody likes broken promises.
To be sure you’re getting the best results from your Voicemail get the expert assistance of Media Group NZ. Get the message www.mediagroup.co.nz
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