Ensure your phone is working to the max
Your business telephone system is a powerful tool when you utilise all the potential it encompasses. In order to unlock all that power you need to work closely with an On Hold And Phone Audio Provider.
With expertly scripted and professionally recorded audio on your phone you can present your business to the world in a style and manner that positions you well ahead of competitors.
Start with the best
When you choose Media Group as your On Hold And Phone Audio Provider you will be projecting the image you desire for your enterprise. You’ll be perceived as a no-nonsense operation. One that cares deeply about its services and products.
Most importantly you will come across as a company that makes every caller feel they are the most important customer of all.
Begin with a warm welcome
Your telephone audio should include a number of essentials including The Welcome Message. This is a short friendly greeting and may include an Auto Attendant.
The Auto Attendant helps direct calls to the correct desk or department... For Sales Press 1. For Service Press 2 and so on.
All your telephone messages from Media Group will be written succinctly, recorded clearly, and spoken by a professional Voice Over Artist.
When everybody has gone home
There should be an After Hours Message that not only advises callers of your opening hours but also invites them to call back.
Your telephone system may have the capability to record a short message. In this case, the caller can include their contact details to facilitate your return call. The one rule is of course always remember to make the call-back!
You may need Voice Bank messages recorded for times when the intended recipient is away from their desk
Keep ‘em happy on the line
The quickest way to undermine your credibility is to place a caller on hold and leave them in a limbo world of silence. Or subject them to boring computer chimes.
An On hold Program from Media Group will help reduce the number of callers who simply hang up and go elsewhere. It will include well-written messages about your products and services combined with quality music.
To ensure you see how Media Group can help you get the most out of your business telephone. Head to www.mediagroup.com.au
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