As the world becomes more and more dependent on digital communications it’s easy to overlook some of the most useful functions of Alexander G. Bell’s handy invention.
We have come a long way since the first words crackled through a telephone line.
The very first thing heard over the phone was in fact totally boring. It was Mr. Bell’s request to his assistant Mr. Watson. He transmitted “Mr. Watson come here I want to see you.”
Certainly nowhere near as romantic as Thomas Edison when he chose the nursery rhyme “Mary had a little lamb” to demonstrate his new invention.The phonograph.
However, pragmatic as always Bell used the inter-office function of his new communications device as an adequate display of its versatility.
One can only wonder what Mr. Bell would think of today’s multi-tasking business telephones, especially the VOIP systems (Voice over Internet Protocol).
Why Do You Need On Hold Messages for Your Business?
Some organisations spend a fortune building elaborate advertising and public relations campaigns. All designed to create a desired image in the marketplace.
But when it comes to the company telephone many fail to follow-up and capitalise on all that image boosting expenditure.
When the company telephone rings callers expect to hear something that matches the quality image they have in mind. The image is the result of all that A&P.
Instead, the caller may hear only a blunt response. It may go something like “g’day, dunno, I’ll have a look”. Then silence on the line.
How long will any caller wait before hanging-up and going elsewhere? Perhaps that answers the question Why Do You Need On Hold Messages for Your Business?
Reducing the incidence of hang-ups
An expertly produced telephone On Hold program will reduce the number of callers who hang-up.
Media Group, the business audio specialists have the experience, the facilities and the people to craft effective and captivating On Hold programs.
Keeping callers happy when On Hold means keeping them entertained and informed with a series of short informative messages interwoven with instrumental music.
Media Group clients choose from a range of professional male and female voice over artists to read the On Hold messages. For continuity the same voice or voices can be used on all company communications including Greetings, After Hours Messages and more.
Click on www.mediagroup.co.nz