To learn how to make great messages for your answering machine
With all the digital notes and emails that people use today, your business's answering machine message might not even be on the list. Many people still prefer to use phones and talk to someone face-to-face, or they leave a voicemail message that can be returned later.
That's why your business needs to have a voicemail system and a good message for when someone calls. It's essential to get their information and why they called when they call after business hours. Every lead is a chance to sell something or work with someone else.
It's essential to be careful when leaving a message on your professional answering machine messages. Your credibility rises, and your company (or you) looks more competent when you say that. It also encourages the person who called you to keep talking at a later time.
- Make sure they're calling the right place. Check to see where the caller has been. Do this by giving them your name and the type of business you work for. As an alternative, you could say which department these things have reached.
- Apologize for not getting their call. Next, say sorry for not answering the phone and say that you will call back at a later date and time. So, it's essential to pay attention to this. You don't know what kind of mood a person might be in when they call. Perhaps they have an important message or were hoping to get an answer quickly from you. Some reassurance will help them feel better and be more open when they get back to them.
- Ask them to leave a message. A voicemail might make people want to hang up right away, so they might not answer the phone. If your caller doesn't leave a note in your voice mailbox, it's essential to ask them. If you want to go even further, ask them for more specific information, like their full name and a preferred way to get in touch with them again. This will make them more likely to leave a voicemail if they want you to call them back.
- Could you give them a time frame for a callback? Again, your caller might be a little annoyed or inconvenienced by not being able to reach you. However, giving them a time frame for when they can expect a callback will reassure them that they will still get the answer they want quickly.
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